0151 336 3938
Staying at the Thornton Hall Hotel & Spa

Terms and Condition's

SPA.

To make sure your spa experience is extra special we would ask you to arrive 15
minutes prior to your treatment time. When you join us one of our Spa team shall
be able to arrange a complimentary tea or coffee so you can sit and relax before your
treatment has even begun. We also require you to complete a consultation form prior
to your treatment commencing.
We request that you leave your mobile phones switched off at all times, leave the
outside world behind you if just for a few hours!
ATTIRE
We ask that in the wet areas and for treatments you wear appropriate clothing; we
can help and advise you at point of booking.
BOOKINGS
To make an enquiry to book, check treatment time availability or any advice you may
require simply contact the Spa team call us on 0151 353 3737. To confirm your
booking, we will require full payment for spa days at point of booking. We do operate
a cancellation policy where any bookings cancelled within 48 hours of your treatments
will be charged in full, where possible we will try to reschedule your treatments for
later date within a 4 week time period.
GROUP BOOKINGS
We hope you will bring some friends to experience The Spa. Due to availability we
can only accommodate a maximum of 8 persons per booking.
TIMINGS
We do understand that sometimes everyday life may get in the way and guests
may arrive late. In this instance we shall try every possible effort to make sure your
treatment will be accommodated for where possible, but so other guests are not
affected it may be necessary to reduce the time, reschedule or cancel your treatment.
No prices can be adjusted for a late arrival.
SPA OPENING HOURS
Monday-Friday 9.00 - 21.00 Saturday 9.00 - 17.00 Sunday 10.00 - 17.00
AGE REQUIREMENTS
Unfortunately we are unable to accommodate children under the age 16 for any spa
treatments. We are also not permitted to perform treatments while a child is in the
room, due to the equipment used within our spa rooms.

 

HEALTH CLUB

Children and Guests
No children under the age of 6 will be admitted to the club, other than the Brasserie.
Children aged 6-13 may use the swimming pool facility only. This is between the hours of 10.00am-12.00pm and 2.00pm-4.45pm. All children must be accompanied by an adult at all times.
Children aged 13-16 may use the swimming pool facility only but can use it at any time during the clubs normal opening hours. All children must be accompanied by an adult.
A booking system shall operate for admission of children.
Only two children per adult admitted.
A fee will be charged and payable for all children and guest visitors, along with a refundable deposit (£10.00) or wristband usage.
Available facilities and times for guests are dependent upon the type of member ship.

 

HAIR SPA

TIMINGS
We do understand that sometimes everyday life may get in the way and guests
may arrive late. In this instance we shall try every possible effort to make sure your
treatment will be accommodated for where possible, but so other guests are not
affected it may be necessary to reduce the time, reschedule or cancel your treatment.
No prices can be adjusted for a late arrival.
Our cancellation policy states that any cancellations made within 48 hours shall be charged the full amount of the cancelled treatment.

 

Vouchers

Vouchers are valid for 12 months from date of purchase. Expired vouchers cannot be honoured. Lost or stolen vouchers cannot be replaced. All voucher purchases are non-refundable.

Our Awards
World Luxury Hotel Awards Winner

"Simply beyond Stars"




Thornton Hall Premier Club