-Do you know your rubs from your rasul?-
The hotel will appoint a ‘Spa Tsar’ to keep its award-winning spa team focused on delivering the best guest experience and finding the newest treatments.
Invited to test a series of treatments valued up to £350 each quarter, the new ‘Spa Tsar’ will provide detailed feedback about the experience including customer service, value for money and areas for improvement. The lucky candidate will also be asked to create and share video reviews of all new treatments for use on social media.
News of this new position comes as Thornton Hall hotel & Spa announces it will refurbish its spa facilities, which have won Best Beauty Spa in the UK for the last three years*, at the start of 2016.
The hotel has already invested more than £700,000 refurbishing its 62 hotel bedrooms, fine-dining restaurant The Lawns, public spaces, kitchen, brasserie, reception and car park since the start of 2015.
Evette Westcott, spa manager at Thornton Hall Hotel & Spa said: “To keep achieving the highest standards, winning awards and making customers happy we have to look for new ways to innovate.
“The refurbishment of the spa and health club is certainly a key part of that and will see more than £100,000 invested in refreshing our facilities and introducing new treatments, but we wanted to do more than that.
“The new appointment will help us to really think about things from the customer’s point of view, reviewing and assessing our treatments and monitoring the competition too. The lucky applicant will be a very welcome addition to our team.”
Geoff Dale, general manager of Thornton Hall Hotel and Spa said: “This is a fantastic opportunity for a spa aficionado to put their experiences and ideas to good use and to work as part of our award-winning team. We’re looking for someone that’s bright and friendly and who our customers and guests can really relate to.”
The ‘Spa Tsar’ will work across Thornton Hall Hotel & Spa’s full spa offering including The Lodge clinical spa, mud rasul, thermal zone, nail bar and hair salon. The chosen applicant will be aged 18 or over, have a love of spas, treatments and all things relaxation and can commit to spending one full day in the Spa every 12 weeks, for a total of one year, to work alongside Evette and her team.
Anyone interested in applying for the position should send their application as a video explaining why they’re suited to the job via Thornton Hall Hotel & Spa’s Facebook page or to EvetteWestcott@thorntonhallhotel.com